View the New IT Department Website
As you may have heard, IT is transitioning to a new Help Desk site and ticketing system. This change originated alongside our contract ending with ServiceNow and improved experience of using Jira Service Management as the ticketing system provider. As we move away from ServiceNow altogether, the department also decided to revamp the IT Department website found at it.fscj.edu.
Canvas New Features Release January 21
Instructure will perform its monthly release of new features to Canvas on Saturday, January 21, 2023. This is a part of the regular process by which Canvas provides new features to all of its users on the third Saturday of every month, without interrupting access to the system. More information about how Canvas releases work can be found here. This month brings updates to Inbox functionality and Canvas Training Services Portal.
New IT Help Desk Site Coming Soon!
The Technical Service Desk is excited to announce that a new Help Desk website and ticketing system are coming soon! These changes are based on feedback that our current site (help.fscj.edu) has a lot of information and may be confusing to first-time users, especially when trying to decide if they should Submit A Request or Submit A Ticket.
Connecting a Computer at FSCJ
Knowing how to set up your new computer can be overwhelming, so we prepared this quick guide to make it easier to know what to do in order to stay connected at FSCJ. Read on to learn how to connect to WIFI while on an FSCJ campus, how to access the FSCJ Student Portal, Learning Management System, and email, as well as a special note for all of our digital media students.
Unsplash No Longer Accessible Within Canvas
There has been a change to the image uploads area where users can no longer upload stock images conveniently from inside Canvas. This is due to a recent change with Instructure (Canvas’s parent company) removing the partnership with Unsplash.
New Assignment Enhancements for Students
New assignment enhancements are now active for students in Canvas! Don’t worry - these enhancements do not change anything fundamental in how you create or grade assignments; rather, these enhancements are quality-of-life adjustments that will make assignment details obvious and intuitive for students.
Understanding Storage Limits in Canvas
Now that we have been in Canvas for four years now at FSCJ, we are all becoming more comfortable teaching our courses and adding more content within them. As content is being added, however, do you know how much storage remains available in your Canvas course or your personal files? This post will explain what those quotas are and how to best manage your storage in Canvas.
Smishing, Spear Phishing, and Spam - Phone Security Terms You Probably Don’t Know But Should
Imagine this: you get this text from the College President himself, asking for a favor. Of course you’re going to help, right? Wrong.
Canvas Updates: New Icon Maker and Late Labels
Instructure has monthly releases of its big new features, but from time to time there are small updates shared within Canvas Deploys. Canvas deploys, as opposed to Canvas Feature Releases, are released bi-weekly and contain code changes that are intended to fix bugs, clarify interface wording, improve performance, and prepare for new features. This month, a few small updates were share-worthy for everyone here at FSCJ.