IT Shout Outs!

I just wanted to drop you a quick note and let you know how much Michaela and myself appreciated you putting on this seminar.  I knew of AI before the seminar but had no knowledge of how it could be used in our everyday life.  As soon as we got home, I downloaded ChatGPT to all my devices and played around with it a little, I even paid for the subscription.  Thank you so much for sharing your knowledge and experience with us.

- Tommy Dutrieux

I am writing to express my appreciation for Thomas Lewis and his outstanding work supporting our workforce development team. As Director of Program Development for Workforce Development and Entrepreneurship, I ensure our programs run smoothly for instructors and students. I coordinate between partner agencies, our operations team, and the instructors to ensure the Canvas content is ready. 

I am impressed by his responsiveness and expertise and how he takes the time to thoroughly understand the intricacies of each project. What really sets him apart is the patience he exhibits when explaining complex options and walking through various scenarios. I always feel informed and confident that we are choosing the best format for content delivery. I enjoy learning, and Thomas’s approach has helped me understand how I can alleviate some of the issues that arise.  

For example, when we faced challenges with a Cengage MindTap course, Thomas went beyond a quick fix. He guided our team in improving instructor communication and designing a support document and video to prevent future issues. More recently, Thomas helped us choose the best delivery format for a grant-funded entrepreneurship curriculum, and when we needed a custom build for an abbreviated version for the City of Jacksonville, he collaborated with the vendor to resolve the setup challenges. Thanks to his efforts, the course is ready for its January rollout.

Thomas’s time and effort have positively impacted our team and given us a better understanding of how to use Canvas best.

From the moment I submitted the ticket, Douglas maintained clear and consistent communication, ensuring I was informed at every step of the process. Their professionalism and dedication were evident, and their swift action allowed me to recover the necessary files without any significant delay to our hiring process. I wanted to take a moment to highlight Douglas's exceptional service and to thank them for their invaluable assistance. Their efforts not only resolved the issue but also alleviated a great deal of stress during a critical time.

Thank you for fostering a team that exemplifies such high standards of support and service.

- Julie Stein

My student Lisa (who is blind) is very frustrated with technology, but she has nothing but raving reviews for you! She talks like you are the most helpful person in the world, and I admit I’m starting to feel some kind of way. I wanted to pass the good news along. Thanks for helping my/our student.

- Jeniah Jones

Kyle is the best! Just sayin!!! He just has impressed me with what he just did! it wasn't much but just the simple fact that I asked him about that a while ago and it wasn't even through a JIRA it was just hey can you help me with this real quick and apparently it has bothered him enough that he keeps looping back around to it till he got it.

- Amber Hare

I just wanted to send a thank-you your way for your great help and support from Monday, 11-18-24. 

- Ruthann Tormey Martin

I am writing to express my sincere gratitude for the outstanding support provided by Douglas Moore in resolving a recent IT issue I encountered. I was in a bit of a crisis, needing to recover files related to an ongoing hiring process, and Douglas was instrumental in addressing the problem promptly and efficiently.

From the moment I submitted the ticket, Douglas maintained clear and consistent communication, ensuring I was informed at every step of the process. Their professionalism and dedication were evident, and their swift action allowed me to recover the necessary files without any significant delay to our hiring process. I wanted to take a moment to highlight Douglas's exceptional service and to thank them for their invaluable assistance. Their efforts not only resolved the issue but also alleviated a great deal of stress during a critical time.

Thank you for fostering a team that exemplifies such high standards of support and service.

- Melissa Blake

I had the pleasure of interacting with Goran, a relatively new network systems technician recently, and I must say that his expertise and dedication left a lasting impression. He demonstrated an impressive understanding of network infrastructure, swiftly assessed the situation, and efficiently guided my student through the process of connecting his Chromebook to the College’s Wi-Fi network. Goran’s technical skills were evident, making the entire setup painless. Techies are notoriously known for not being very people-centered, however, Goran’s commitment to customer satisfaction was evident throughout the interaction. From his punctuality to his courteous demeanor, Goran exemplified professionalism. He represented the College exceptionally well and left a positive impression on both my student and me.

- Jeniah Jones

Reaching out to let you know how gracious I am for Carey’s hard work yesterday. He’s one of those people at the college who I know I can count on 100% of the time. Yesterday was a challenge but he went above & beyond trying to fix it while keeping me calm. Lol. 😉 We still aren’t quite sure what went on but he diligently worked to get thing’s usable & backed up everything for me. Paul will re-image the device & hopefully all will be well.

Anyway, it was great to see my Deerwood family & I just wanted to say thank you. Carey gets 5-million stars in my book! 😊

– Vickie Love Meeks

Thank you so much for your encouraging and heartwarming comment. I truly loved and enjoyed the webinar and your presentation today, and I love the Simple Syllabus because it is really simple, practical, and very stylish. Also, it is embedded in the course shell, which makes it even more feasible and accessible for both the instructors and the students. Thank you so much for all you do to make our jobs easier.

I have been in all your training since day one FSCJ started to use CANVAS, and I have always enjoyed your straightforward and comprehensible style of teaching, and also, learned a great deal from you and your wonderful team.

It felt great to learn and get it done so fast and easily. Thank you so very much.

– Parvaneh Sheikh

I just wanted to again say a big THANKS for helping me with this problem! I’ve had a couple others try to help throughout the term and could not figure it out. You are MOST appreciated!! My grades are now submitted 😊 Take care!

– Stacey

I wanted to take a moment to express my sincere appreciation for exceptional support provided by Celeste. Celeste consistently goes above and beyond to assist our team with technical challenge or troubleshoot issues! Please know it is very much appreciated.

- Yunior Rendon

I just wanted to drop a line and tell you how AMAZING Daunie was when he was helping me with IT issues. He is kind, caring and very professional. He is an asset to your team.

I really appreciate his customer service.

– Professor Marion Kreisel

I wanted to send my sincerest thank you and gratitude for all the work you do for me and all of us Finance people. I know we keep you all in business with our “to do’s”, “process improvements” & “oops I broke something’s”. Not to mention you put up with me! That alone is worth a pay raise. 😊 In all seriousness, you are all extremely talented and wonderful to work with. I appreciate each and every one of you. Please pass along my gratitude to all of the rest of your teams too. We couldn’t do what we do without you all.

– Amy M. Benigno

Doing an amazing job with supporting the Benefits team with the Open Enrollment process. He did a lot of research and collaboration with users and Oracle to get through this period. Running solo as IT resource on the project, showing a lot of patience and determinations to provide beyond and above support.

– Herman Moller

Stepped outside of her comfort zone to be the main developer on the myWorkNumber project (Equifax), in creating extracts for both Employment and Payroll verification. Without her determination and dedication to stick it through the project and multiple go arounds of testing and verification, the project couldn’t get done successfully.

– Herman Moller

Totally stepping up in taking over as the integrations resource on the CSI Transformation project. He produced multiple innovative ways on resolving API integration challenges with Element451 and creating an in-house management portal for business admin personnel to management errors and duplications of incoming applications.

– Herman Moller

Celeste and Jaqwaris are a dynamic duo and provide exceptional support to our program. FSCJ is home to our Duval County Public School (DCPS) extended transition program for students with special education needs. We educate students in multiple programs, mostly information technology (IT). DCPS distributes laptops and allows students access to basic programs. This semester, we have students in Introduction to Computer Programming. Unfortunately, the DCPS firewalls would not allow the students to download Raptor or Python. Our solution was to, as always, call our tech support team.

Our initial ask was to download the programs on the FSCJ desktop computers. After Jaqwaris listened to our problem and temporary solution to rotate the students on one computer, he offered a permanent solution- just use Horizon. You cannot imagine our initial confusion; we had never heard of Horizon. Jaqwaris verbally provided the steps; without fail, every student could access the programs through the virtual platform.

The audible cheers and sighs of relief were explosive! Thanks to Jaqwaris’s excellent recommendation and first-hand program knowledge, adult students had early Christmas presents! We hope to have him as a guest speaker in May and a presenter for new student orientation in August. But that seemed too long, and we wanted to thank him now.

So, you are receiving this email from the many students and staff of the DCPS/FSCJ extended transition program (under dual enrollment and Dr. Heather Kenny) who can now fully access their educational materials. The resolution seemed like everyday knowledge to the downtown staff; however, for a room of varying abilities students, the act relieved anxieties. We cannot thank Jaqwaris enough and hope your department will acknowledge him. Likewise, we can always count on Celeste to provide support during our special events and our day-to-day operations! She is accessible and patient with our growing program needs.

The DCPS/FSCJ team members did not include Jaqwaris or Celeste in this email. Yet, please share with them, and everyone, how much their work is appreciated. Here's to an innovative, responsive, and invaluable downtown technical support staff!

– E. Shajuan Edwards, MEd
DCPS/FSCJ Extended Transition Case Manager

I wanted to pause and give a big shout out to the IT team who have helped me this past year (or more). Great work and appreciate all the assistance in getting us to this day for the new web site release.

– Michael Ahmed

For attending all of the orientations to assist with password reset.

– Rusty Gardner

I wanted to extend a special thank you to Brandi Bleak for going above and beyond her FSCJ "normal" job and taking faculty photos yesterday.

– Cheryl Schmidt

for doing an outstanding job!

– Phillip Delacruz

I want to give a big thank you and shout out to Jamie for his assistance in getting my computer and network printer all set up. He did a wonderful job setting up my workstation and working through the issues I was having. It is a pleasure to work with him.

– Judith Lippert

I just want to commend Mike Thomas for his excellent assistance when I thought I had a virus on my laptop. He checked and I didn’t but thankful for his reassurance. He even went a step further and showed me how to block “click bait”.

I really appreciate his professional and thorough help.

– Linda Moniz

I just wanted to give a shout out to these awesome Tech Support members: Mike Zhang, Stevie Griffin, and Lacrecia Underwood. They spent a great deal of time making sure the technical issue with two of my Dual Enrollment students was resolved. They kept me and the students in the loop the entire time and didn’t give up until they found a solution. I can’t say enough about what a tremendous job they did! Have a great day!

– Nancy Hall

Your support these last few weeks has been a tremendous help in collecting all of the necessary items for our Program Review! You graciously stepped up and stepped in to help support the great work that we do here at FSCJ. Without your assistance, I can assure you, we’d have some questions from the ED. Thank you for taking so much time out of your already busy day(s) to provide me the items I needed to show proof that we are compliant.

– Kristine Hibbard

I am awarding you a Starfish for your assistance with connecting to the network drives. Being able to connect to the network drives is vital to processing the federal files received in order to award students their financial aid. With your assistance, I was able to connect, process the files and in the end, allowing students to be awarded financial aid. You went above and beyond in listening to my need, trouble shooting, trying different fixes and ultimately finding a resolution.

– Angela Nickel