Who Can Help Me? Technical Service Desk or Campus Tech Support?

IT Update
Written By Brandi Bleak

When technology troubles strike on campus, knowing who to contact can save you time and frustration. Prompt action can keep your tech hassles to a minimum throughout your day. Here's a quick guide that you can refer to help determine which support route to take depending on the type of assistance you need.

Campus Tech Support:

  • Hardware Needs: Get new equipment or accessories.

  • Lab Computer Help: Troubleshoot lab computer issues.

  • Software Installation: Request software for lab computers.

  • Printing Woes: Resolve printing problems.

  • Remote Network Access: Secure VPN setup for remote access.

To connect with your Campus Tech please visit help.fscj.edu, log in, and then click Campus Tech Support or call 904-632-3151 option 1.

Technical Service Desk:

  • PIN and Password Issues: Reset voicemail PINs and passwords.

  • Account Troubles: Resolve email, PeopleSoft, Canvas, or syllabi-related issues.

To contact the Technical Service Desk please visit help.fscj.edu, log in, and then click IT Technical Service Desk or call 904-632-3151 option 2.

You can contact the Technical Service Desk during working hours, listed at the bottom of this page.

Brandi Bleak http://www.BrandiAngel.com
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