Who Can Help Me? Technical Service Desk or Campus Tech Support?
When technology troubles strike on campus, knowing who to contact can save you time and frustration.
JIRA and Confluence Migration to the Cloud
The migration of JIRA and Confluence from on-prem to the cloud is being driven by the fact that the vendor that creates these products is ending support on the versions we utilize internally. With that said, migrating to the cloud reduces the management overhead of keeping these applications up to date, and should provide increased reliability for the applications.
New IT Help Desk Site Coming Soon!
The Technical Service Desk is excited to announce that a new Help Desk website and ticketing system are coming soon! These changes are based on feedback that our current site (help.fscj.edu) has a lot of information and may be confusing to first-time users, especially when trying to decide if they should Submit A Request or Submit A Ticket.
New Technical Support Website
The Technical Service Desk is excited to announce that a new Help Desk website and ticketing system will be available on March 1. These changes are based on feedback that our current site (help.fscj.edu) has a lot of information and may be confusing to first-time users, especially when trying to decide if they should Submit A Request or Submit A Ticket.