Preparing Technology for the Holiday Break
As we approach the holiday season, most of us will be away from campus for the Winter Break. To help you prepare, we’ve compiled essential tips to keep your technology secure and ready for the new year.
Who Can Help Me? Technical Service Desk or Campus Tech Support?
When technology troubles strike on campus, knowing who to contact can save you time and frustration.
Reduce Password Reset Requests
Over the next year, a statistical analysis will be conducted to identify and address any barriers that may impede students, staff, and employees from successfully resetting their passwords.
New IT Help Desk Site Coming Soon!
The Technical Service Desk is excited to announce that a new Help Desk website and ticketing system are coming soon! These changes are based on feedback that our current site (help.fscj.edu) has a lot of information and may be confusing to first-time users, especially when trying to decide if they should Submit A Request or Submit A Ticket.
New Technical Support Website
The Technical Service Desk is excited to announce that a new Help Desk website and ticketing system will be available on March 1. These changes are based on feedback that our current site (help.fscj.edu) has a lot of information and may be confusing to first-time users, especially when trying to decide if they should Submit A Request or Submit A Ticket.