Empower Yourself: Regaining Access to Your FSCJ Account
Empowering yourself to regain access to your FSCJ account is a simple and secure process. By following the outlined steps, you can unlock your account, reinforce its security, and reduce the need for password reset calls. Remember, Two-Factor Authentication (2FA) is your ally in safeguarding your account, and is now mandatory for all users. If you're ever unsure about your User ID, finding it is a click away. Share this valuable information with your peers to ensure everyone benefits from a safer and more secure FSCJ experience.
New Password Portal for Quick Login Resources
At FSCJ, we pride ourselves on a secure log in experience, but sometimes users forget their passwords, lose their login credentials, or are unsure where exactly to go for help with this process. In an effort to bring these links and resources together, IT has created a page to direct users to the links they need to access when they need login help.
New Phone? Read This First!
Whether you’ve decided you simply must have the latest and greatest new phone or your current one took a dive onto the concrete and you need to replace it, don’t get rid of that old phone before you set up FSCJ’s OneLogin Protect tool on your new one.
Who Can Help Me? Technical Service Desk or Campus Tech Support?
When technology troubles strike on campus, knowing who to contact can save you time and frustration.
View the New IT Department Website
As you may have heard, IT is transitioning to a new Help Desk site and ticketing system. This change originated alongside our contract ending with ServiceNow and improved experience of using Jira Service Management as the ticketing system provider. As we move away from ServiceNow altogether, the department also decided to revamp the IT Department website found at it.fscj.edu.
New IT Help Desk Site Coming Soon!
The Technical Service Desk is excited to announce that a new Help Desk website and ticketing system are coming soon! These changes are based on feedback that our current site (help.fscj.edu) has a lot of information and may be confusing to first-time users, especially when trying to decide if they should Submit A Request or Submit A Ticket.
New Technical Support Website
The Technical Service Desk is excited to announce that a new Help Desk website and ticketing system will be available on March 1. These changes are based on feedback that our current site (help.fscj.edu) has a lot of information and may be confusing to first-time users, especially when trying to decide if they should Submit A Request or Submit A Ticket.
FSCJ Students, Full-Time Faculty, and Staff - Download Microsoft Office for FREE!
Did you know that all students, full-time faculty, and staff have the option to download Microsoft Office 365 on up to five computers for free? That includes Microsoft Word, PowerPoint, Excel, Outlook, OneNote, One Drive, and many others.